Return & Refund Policy
Need help with your purchase? Start with a conversation.
30-day return requests
You may request a return within 30 days of receiving your item. For a change-of-mind return, the cushion must be unused, in its original condition and in its original packaging.
How to request a return
Email [email protected] with your order number and the reason for your request. Contact us first to obtain return authorization and the return instructions. The authorized return address is Novawavee, Avenue De Paris, Bat A, Appt 3, 62980 Noyelles-Lès-Vermelles, France. Returns therefore involve shipping to France.
Return shipping costs
We cover return shipping when the return is due to our error, an item arriving damaged, a defect or an incorrect item. You pay return shipping when you change your mind. We do not charge a restocking fee.
Damaged, defective or incorrect items
Contact us with your order number and a description of the issue. Photos may help us assess the problem. We will coordinate an appropriate resolution and any required return at our expense. The ordinary unused-condition and original-packaging requirements for change-of-mind returns do not prevent assessment of a damaged, defective or incorrect item.
Inspection & refunds
After we receive and inspect the returned item and approve the refund, the funds will be refunded to your original payment method within 10 calendar days. Contact [email protected] if you need help following up on a refund.
Changes, cancellations & exchanges
Contact us to discuss a requested change, cancellation or different product. We will review the request according to its circumstances and fulfillment status. No separate cancellation window or direct exchange program is established by this policy.
Your rights
This policy does not limit rights that apply under mandatory consumer protection law.