Good questions.
Soft answers.
The details that make choosing your cozy a little easier.
Where do you ship?
We ship to the contiguous 48 United States and Washington, D.C. Alaska, Hawaii, U.S. territories, military addresses and PO Boxes are not supported.
How much does shipping cost?
Standard shipping is free on all orders within the supported delivery area. We offer one standard shipping method.
When should I expect my order?
Free standard shipping on all orders to the contiguous 48 United States and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; this is an estimate, not a guaranteed delivery date.
What is your order cutoff?
Our order cutoff is 07:00 PM (GMT−06:00), Central Standard Time (Chicago), fixed at UTC−6 year-round and not adjusted for daylight saving time. Business days are Monday–Friday, excluding U.S. federal holidays. Orders submitted before the cutoff on a business day enter the handling calculation that day. Orders submitted at or after the cutoff, on weekends or on holidays enter the calculation on the next business day.
What are your cushions made from?
The collection uses 100% polyester short-pile plush outers and polyester fiber filling. Construction varies: smaller shaped cushions are closed sewn, while larger backrests have removable covers. Check the individual product page.
Which size should I choose?
Check the dimensions on each product page against your space. Pocket Softies are miniature decorative cushions, not full-size headboard backrests. Wide styles measure 120 cm across.
How should I clean my cushion?
Follow the care instructions for your selected item. Closed sewn styles require spot cleaning. Removable covers can be washed separately on a cold gentle cycle and air dried; filled inner cushions should be spot cleaned.
Can I return an item?
Request a return within 30 days of receipt by emailing [email protected] with your order number and reason. Contact us for authorization before returning. Change-of-mind items must be unused, in original condition and original packaging.
Where do returns go and who pays?
Authorized returns go to our company address in France. We pay return shipping for our errors, damage, defects or incorrect items. You pay for change-of-mind return shipping. There is no restocking fee.
What if my item is damaged or incorrect?
Contact [email protected] with your order number and details. We will coordinate an appropriate resolution, including any required return at our expense. Ordinary change-of-mind conditions do not prevent assessment of these issues.
When will my refund be issued?
After the returned item is received, inspected and the refund approved, funds are refunded to the original payment method within 10 calendar days.
What currency and taxes appear at checkout?
All prices are in U.S. dollars. The checkout tax charge is $0.00. This is not a statement of legal tax exemption. Review all amounts before authorizing a payment through an available payment service.
How can I contact you?
Email [email protected]. Our company name is Novawavee and our address is Avenue De Paris, Bat A, Appt 3, 62980 Noyelles-Lès-Vermelles, France.