Privacy Policy
How information is used when you shop or contact us.
Who is responsible
Novawavee is responsible for the personal information described in this policy. Contact [email protected] or write to Avenue De Paris, Bat A, Appt 3, 62980 Noyelles-Lès-Vermelles, France.
Information you provide
When you place an order or contact us, information may include your name, email, telephone number, delivery and billing addresses, company name if supplied, selected products, order details and customer service correspondence. Payment-related information may be processed by payment service providers as needed to carry out an authorized transaction. Please do not send full payment card details by email or in a support message.
How information is used
We use relevant information to respond to inquiries, process authorized payments, fulfill and deliver accepted orders, provide customer support, manage returns and refunds, and meet applicable legal obligations. Where applicable, processing is based on steps requested before a contract, performance of a contract, legal obligations, legitimate interests in operating the store and responding to inquiries, or consent when required.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed when required by applicable law.
Browser storage & technical information
The shopping cart uses local storage on your device to retain product identifiers, specifications and quantities between visits. Basic request information, such as an IP address and browser details, may be processed as part of delivering the website. The storefront does not add marketing pixels or analytics tools. See our Cookie Policy for the browser storage used by the store.
Retention & international processing
Relevant information is kept as needed for the purposes described here and applicable legal obligations. The period depends on the information and context; no single fixed period applies to every category. Our business is located in France and customers are primarily in the United States. Service providers may process information in other countries; applicable data protection requirements govern such processing.
Your privacy rights
Depending on applicable law and circumstances, you may request access, correction, erasure, restriction, portability or object to certain processing. Where processing is based on consent, you may withdraw consent without affecting prior lawful processing. Contact [email protected] to make a request. You may also lodge a complaint with the relevant data protection authority, including the CNIL in France.
Policy updates
We may update this policy to reflect changes in store practices or applicable requirements. The current text is available on this page.